Thank You for stopping at Clock Tower Auto Mall.
We have nearly 120 years of combined Automobile Industry experience. During this time, we have collectively been responsible for over 30,000 vehicle purchase transactions. Many of these purchases are made up of customers that have purchased as many as 15 vehicles.
Below you will see a list of our Core Values. Within these values you will learn many things about us. If you choose to read these Core Values, you will learn WHY we do what we do.
- You will not be sold a vehicle. You will be provided with an experience. This experience is in no way related to the sale or purchase of a vehicle. Your decision to purchase a vehicle is the result of the experience It will not BE the experience.
- You will be treated with respect. We understand that your time is valuable, and we understand that you have many options when it comes to shopping for an automobile.
- You will be encouraged to take as much time as you need to feel comfortable. You will be followed through your vehicle shopping journey. You will not be led through your vehicle shopping journey.
- You will be given honest and direct answers to any questions that you ask, regardless of how that may affect us.
- You will be educated in the vehicle shopping and buying process. When you leave Clock Tower Auto Mall, you may or may not leave with a vehicle. You WILL however leave with all of the tools you need to defend yourself against unethical or aggressive dealerships and sales tactics.
- You will be provided with concrete justification of our prices if you get to that point in the shopping process or if at any point you ask us to do so.
- You will be counseled if you would like. If you are struggling to make a decision between two vehicles, we will help you make the correct decision based upon the information that you have given us along your journey.
- You will not be talked down to or treated as if you are ignorant. We understand that many of our customers know exactly what they are looking for and have invested a great deal of their time educating themselves on their choices.
- You will be listened to. You will be allowed to shop and purchase your next vehicle the way that you want to. You will purchase the vehicle that you want, the way that you want.
- You will receive signed copies of every document associated with your vehicle purchase. If we tell you that we are going to do something, we will put it in writing and provide you a copy of the document. You will not leave wondering or hoping that we stand behind what we have told you.
- You will receive greater value throughout the entire automobile shopping experience.
- You will have any transaction finalized by one of the two owners of the Clock Tower Auto Mall. This is a process that was adopted the day that we opened this business, and it will continue forever.
We take these Core Values very serious. These values are the very reason that our business exists. If for any reason you feel that your experience did not fall within our published core values, please contact either of us at our personal cell phones, via text message, or send us an email. You will not hurt our feelings or cause us to be defensive in any way. The success of our business depends upon this feedback.
